“When I am dead
I hope it is said,
'His sins were scarlet,
but his books were read.'”
Hilaire Belloc

author: Nicole J. LeBoeuf

actually writing blog

starting bid 48 hours, do I hear 24, do I hear--SOLD (probably) to the contractor with the two MINUTE response time
Tue 2017-12-26 23:34:35 (in context)

OK, so, derby practice was canceled. When outdoor temperatures are 10 degrees Fahrenheit at sunset, it's too dang cold to drive the roads, let alone skate in a mostly non-climate-controlled practice building where the floor gets really slick under low temperature conditions. But I am having that hot bath anyway, and not by dint of lots of stovetop activity either, but rather by the good graces of some friends we are cat-sitting for. Turns out their vacation timing was impeccable, and they are very generous with their facilities.

In order that we not have to impose on their generosity longer than necessary, I got on the phone about the dead water heater this morning.

08:30: Called EnergySmart and pled ignorance to all things water heater. They got us enrolled in their program and then talked me through my options for replacement units (tank or tankless), asked me about our furnace (which may also need replacing or at least servicing), and queried as to other related appliances in the house (yes, we have a programmable thermostat, but we would like one that is more programmable; between roller derby and working from home, a basic Honeywell of type WEEKDAY Y/N? doesn't cover all the bases). Then they sent me a list of contractors whom they have vetted as both trustworthy and having energy efficiency priorities.

EnergySmart's services are free: Boulder County tax dollars at work! And doing a brilliant job, too. A+ would pay my taxes again.

09:15: Called Save Home Heat Co first; of the contractors on the list who handled both tankless water heaters and gas furnaces, they were the company that were physically nearest to our address. After about ten rings I got patched over to their answering service. No one was in the office, doubtless because everyone was out tending to other emergencies that had cropped up during the December 25 Federal Holiday. Their answering service was professional and efficient, not to mention brusque and rapid-fire. They evinced some impatience with me for my constantly asking them to repeat that, please, more slowly? as they rattled back the info they'd interrogated me for. They told me to expect a call back as soon as someone returned to the office.

11:00 It turns out I can't get anything done while waiting for a call-back. Just another little glitch in my brain, I guess. (As though I don't have enough.) I could not seem to bring myself to tackle even a half-hour's worth of writing. Not even my morning pages. I mean, I guess I could have, if I'd exerted more willpower, but it would have been miserable. The feeling of paralysis was strong. It was like, in some mental/psychological way, being still on the phone and on hold for almost two hours.

Which is not Save Home Heat's fault nor their lookout. My brain glitches are mine to manage. Besides, EnergySmart says they ask the contractors they vet to return calls within 48 hours. That I had waited two was hardly unreasonable.

Still, I did have to manage that brain glitch if I was going to get any work done. So I went ahead and called a second contractor, Blue Valley Heating & Cooling. And their receptionist was really patient with me before patching me directly over to a tech, who was also patient and friendly. He listened to my story with sympathy, answered my questions with care (including giving me a rough price estimate on the unit I was interested in, subject of course to the details of my installation; it was about what I expected and quite reasonable for the expected lifespan of the unit, not to mention the savings in energy efficiency). Turned out that, hey, he had a call-out in Boulder tomorrow anyway; why not arrange for a consult while he was in the neighborhood? Since my plight was an uncomfortable one and shouldn't be prolonged unnecessarily, and all.

I said yes please thank you you're the best. We agreed he'd visit tomorrow around 8:30 AM. I hung up the phone. And breathed a huge sigh of relief, feeling immensely more psychologically free to get things done.

It's recommended to call multiple contractors anyway, so one can get multiple bids and make a sound economic decision. I had not been looking forward to this. It would involve multiple contractor visits which would probably entail multiple days or weeks before we could have hot running water again. But it seems like I did, in a way, get two separate bids just this morning. Only, instead of being expressed in job price, they were expressed in terms of rapid response and friendliness.

And though I got a late start on my workday, I did get to start. And continue. And finish. Which I might not have otherwise, because...

23:32 (at the time of this writing) ...I still haven't heard a peep from Save Home Heat. I guess they're just super busy and never got back to the office at all.

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